SecureStat® HQ™ Release |
October 15th 2026
- Minor fixes and updates: There have been various fixes and updates to the platform that will improve your general user experience.
Have you experienced our SecureStat® Cumulus™ AI Cloud Video solution yet? Learn more about the new era of cloud video surveillance today.
A new SecureStat HQ sign-in experience is coming
We’re updating how you sign in to SecureStat HQ to align with the sign-in service used across participating Securitas and Securitas Technology applications. This change will help create a more secure, consistent experience when accessing our applications and services. Starting November 5, you’ll be directed to the new sign-in page and asked to reset your password the first time you sign in. Please review the password-reset guide below for instructions and explore our FAQs for answers to common questions.
If you sign in through your organization’s single sign-on (SSO), continue signing in as usual; no action is required.
If you need help,email [email protected] or call +1 844-737-6101.
No. If you sign in to SecureStat HQ through your organization’s single sign-on (SSO), you are not affected by this change. Continue signing in as usual. You do not need to reset your password.
SecureStat HQ is moving to the shared Securitas sign-in service. Starting November 5, you’ll see a new sign-in page when accessing SecureStat HQ.
We’re aligning the SecureStat HQ sign-in experience with other services across our ecosystem in order to provide a more secure, streamlined, and consistent login experience across Securitas applications.
The new sign-in experience will be introduced on November 5. Continue using your current sign-in process until then.
A password reset is required the first time you sign in through the new service as part of the transition. Follow the instructions on the new sign-in page to complete this step.
From November 5, open SecureStat HQ and follow the instructions on the new sign-in page. For step-by-step help, see our password-reset guide here.
No password reset is required before November 5 as part of this update. Make sure you can access the inbox associated with your SecureStat HQ account so you can receive any password-reset instructions.
Resetting your password through the current sign-in service will not complete the reset required for the new service. Follow the instructions provided when the new experience becomes available on November 5.
Check your spam or junk folder and confirm that you entered the email address associated with your account. If the email still hasn’t arrived, email [email protected] or call +1 844-737-6101.
Return to the sign-in page and request a new password-reset email. Use the link in the most recent email. If you still need help, email [email protected] or call +1 844-737-6101.
Email [email protected] or call +1 844-737-6101 for help before attempting the password reset.
A shared sign-in service does not automatically grant access to additional applications. Access to each application depends on the services and permissions assigned to your account.
Email [email protected] or call +1 844-737-6101. Include any error message you see, but never share your password or password-reset link.
Release Notes Archive
View our full release notes archive.
- Alarm Activity Report now includes Reason Code: Get more information from your Alarm Activity Reports with added Reason Codes.
- Installation Messenger now supports both email and iOS/Android push notifications: Keeping up to date with your Installation Messenger notifications has never been easier, with more ways to receive Installation Messenger notifications.
- Minor fixes and updates: There have been various fixes and updates to the platform that will improve your general user experience.
SecureStat 360 is now available on the mobile app: SecureStat 360® Security Technology Lifecycle Management is now available on the mobile app, giving you access to critical, actionable data to maintain the health of your security assets whilst on the move.
Part of the SecureStat® HQ™ digital security management platform, SecureStat 360® enables proactive lifecycle management of physical security systems and assets, backed by Securitas Technology's processes and service expertise.
Discover SecureStat 360 today- New Service Request Categories added to the Service Dashboard: Preventative Maintenance and Fire Inspection service requests are now available within the Service Dashboard
- Minor fixes and updates: There have been various fixes and updates to the platform that will improve your general user experience.
- Postal Code added to Location List screen: Users now see additional postal code data when viewing the Location List.
- Minor fixes and updates: There have been various fixes and updates to the platform that will improve your general user experience.
- Easier tracking of projects and installations via mobile: You can now access your location’s project and installation details anytime with the SecureStat HQ mobile app.
- Improved SecureStat® Cumulus™ plan management: Users can now view their SecureStat® Cumulus™ camera retention plan (30, 60, or 90 days) in app.
- Minor fixes and updates: There have been various fixes and updates to the platform that will improve your general user experience.
- Easier SecureStat® Cumulus™ AI Subscription Tracking: New dashboard interface updates now make it even easier for you to track and manage your SecureStat Cumulus AI subscription balances for both AI alerts and AI search usage.
- Minor fixes and updates: There have been various fixes and updates to the platform that will improve your general user experience.
- Minor fixes and updates: There have been various fixes and updates to the platform that will improve your general user experience.
- SecureStat Cumulus has Launched: A new era of cloud video surveillance is here. The SecureStat Cumulus solution is an AI cloud video platform that lets you bring compatible IP camera into the cloud and manage everything from a single pane of glass in the SecureStat HQ® platform – with GenAI to easily create natural-language searches and alerts on events that matter to your business.
Learn more about SecureStat Cumulus here. - SecureStat Cumulus update: iOS/Android – Implement Screenshot functionality (Single Camera View/Full Screen View)
- SecureStat Cumulus update: iOS/Android – Implement View Footage functionality within AI Video Search
- Minor fixes and updates: There have been various fixes and improvements to the platform that will improve your general user experience.
- Minor fixes and updates: There have been various fixes and improvements to the platform that will improve your general user experience.
- Minor fixes and updates: There have been various fixes and improvements to the platform that will improve your general user experience.
- Added a City column to the Monitoring Dashboard Incident table: We have updated the monitoring dashboard incident table with a new column that allows you to identify incidents by City.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
- Added Monitored System Type to System Details: We have updated various elements of your system monitoring interface to include the type of system that is being monitored.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
- New Date Range Preset: We have added a 30 day preset to the Date Range field on the Service Dashboard.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
Installation Messenger Email Links
SecureStat HQ now makes it easier to stay on top of your installation projects. Installation Messenger email updates include a direct link to the project – just click and go. It’s a faster, smarter way to stay on top of your installation projects.
Get notified and jump straight into your projects
- Stay in the loop effortlessly – Get more out of the Installation Messenger email alerts that already help you stay up to date.
- Direct access to your projects – Each notification includes a link straight to your project for faster follow-up.
- Simplify your workflow – No more searching; jump straight from emails to projects.
Installation Tab in Locations
Building on the Installation Dashboard introduced earlier this year, SecureStat HQ now lets you track installation projects at the location level. The new Locations view includes an Installation tab that lists all installation projects for that location over the past year.
See installations in a new way
Just like the Installation Dashboard, the Location view includes key information to monitor and report on installation projects so that local users can focus on what is most important to them:
- Sort results by status, completion date, and other parameters
- See full details on a project by clicking on the project number
- Customize columns to see the details you want
- Export data on projects in csv format, as well as a pdf of details on a specific project
You can find the Installation tab by navigating to any location that you have access to.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
Installation Dashboard & Installation Messenger
Introducing two new ways for you to track and report on your installation projects. Installation Dashboard provides a visual overview of all your installation projects while Installation Messenger delivers automated email updates on the status of specific projects. They are accessible to designated SecureStat HQ users on all subscription plans.
Installation Dashboard
Installation Dashboard provides real-time visibility into the status of installation projects across your sites. It’s a visual view that enables operations, sales, and project teams to monitor progress, identify delays, and ensure timely project completion.
Installation Messenger
A new feature of our Messenger suite, Installation Messenger delivers key updates on your installation projects.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
Site Monitoring Dashboard
The Monitoring Dashboard is an easy-to-use feature that includes powerful visual tools to help you centralize, manage, and analyse comprehensive alarm activity across your business locations.
By displaying all events from the past 24 hours, the Monitoring Dashboard helps you instantly pinpoint threats with an interactive map, prioritize responses with incident overview, and explore detailed security monitoring data to help unlock actionable security insights.
The Monitoring Dashboard is accessible to designated SecureStat HQ users with an Advanced or Premium subscription plan.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
- SecureStat Alarm available on mobile devices: From June 26th users can access SecureStat Alarm on mobile devices, for on-the-go management of your intrusion system. You'll be able to complete essential tasks remotely, including arming/disarming, checking system status, bypassing alarm zones, and managing users' Personal Identification Numbers.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
- Service Request: The latest updates to the interface mean that the Service Request PO field will now display throughout SecureStat HQ (i.e. service request cards, dashboard, reports).
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
- Improved Alarm Activity Reports & Activity Feeds: We've improved our event category filter selection to provide a more comprehensive list of activity types. You can now select which activity types you want to see displayed from our new industry standard groupings.
- Updated service requests: We've removed the "Planned Preventive Maintenance" Problem Type as these will be moved to Atlas for actual inspections.
- Minor bug fixes: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
- Faster Mobile Experience: On iOS & Android, your activity data will now show events from the past 24 hours.
- Service Request Scheduled Notifications: To reduce frequent notifications we have removed "Service Request Scheduled" Notification message subscriptions.
- Minor quality of life updates: There have been various fixes and quality of life improvements to the platform that will improve your general user experience.
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